Help & Advice Centre
Find the answers you need, right when you need them. Explore our guides, FAQs, and expert insights designed to help you get the most out of your products and experience.
Frequently asked questions
What is your returns policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can read our full refund policy here.
How much does shipping cost?
Shipping is free to all UK mainland addresses.
How long does shipping take?
Shipping generally takes 2-3 working days. In some circumstances there may be factors outside of our control that delays that shipping time.
What parts of the UK do you deliver to?
We can deliver our products to all UK mainland addresses. This excludes the Scottish Highlands, Channel Islands, Isle of Wight, Isle of Man and Northern Ireland.
How long is the product warranty?
The product warranty period for all products is 6 months.
What does the product warranty cover?
The product warranty covers manufacturer faults, it does not cover wear and tear or damage from use of the product. If a product is faulty, we provide a returns label.